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Customer Messaging, Contact Center and Sales Acceleration

Software to help you connect faster and serve customers better

Give your teams the tools to acquire and serve your customers, connecting across voice, messaging and more.
Adapt and scale to shifting customer demands at any time.
Use data analytics to boost quality and turn interactions into lasting relationships

The eServeCloud Family

Why eServeCloud?

Software to help you connect faster and serve better


TRUE CLOUD

Scale and adapt at any size - SMB to Enterprise; Add customers, agents, channels and locations to align with demand

MULTIPLE ENGAGEMENTS

Feature rich inbound/outbound omni-channel customer engagement solutions

MODERN FACE

Run from anywhere with single pane of glass modern web user experience

DATA DRIVEN

Improve performance and quality with real-time actionable data and KPIs

CONNECTED APPS

Bring your applications data together using API-first architecture

NO ‘IT’

Get lightning fast deployments in minutes; make changes and apply instantly

Brilliant Customer Engagements

Inbound and Outbound from one platform

Acquire Faster and Serve Better

Integrated family of software to increase speed and efficiency of your sales teams; tools to help your customer service agent serve better

  • Inbound/Outbound
  • Sales Acceleration
  • Services API
  • Omni-Channel
  • Contact Center
  • Conversational Messaging

Act with Data-Driven Insights

Ground every decision with relevant, actionable data from real-time dashboards, key performance indicators and historical statistics.

  • Real-Time Dashboards
  • Historical Reports
  • Reporting APIs
  • Alerts & Notifications
  • Listen & Barge In
  • Coach via Chat

Flex, Scale and Bring-in your data

Grow with your needs with our AWS hosted platform; use the open API framework to bring in your business data.

  • Cloud on AWS
  • Connect with APIs
  • Use SIP Phones
  • Save data on S3s
  • Work from anywhere
  • Enterprise Spark Endpoints

Easy to Setup, Apply Instantly

Create your sales and contact center using easy-to-use graphical tools, build routing and queuing rules and customize your IVR – all without any IT involvement or programming. Deploy is minutes

  • Add Users
  • Setup IVR
  • Enable Channels
  • Manage Numbers
  • Routing & Queuing
  • Import Leads / Contacts

The Breadth of functionality of eServeCloud


ACD & Skill Routing

Smart IVR

Omni-Channel

Lead Management

Conversational Messaging

Live Dashboards

Sales Dialer

CRM Apps & Integration

Reports & Analytics

Cisco Partners, Resellers and Spark Users

Contact Us

Who we work with

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